FAQ

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just click here and follow the instructions on-screen.

This is automatically sent to your email address when you place an order. One of our representative's will also give you a call on the number provided just to confirm your details. If you haven’t received your order confirmation within 24 hours, please get in touch at sales@playdategy.com just in case there’s a problem with your order. Please check your mailbox’s spam, junk folder or search Playdategy in your inbox before contacting in case the order confirmation has been diverted there.

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible. Please contact orders@playdategy.com for more information on your specific cancellation. Please include your order number in your email. Thanks!

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via orders@playdategy.com, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it. Please review our Refunds & Returns policy for further information and before you place any order. 

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online. If you've placed an order by mistake please contact orders@playdategy.com immediately to cancel your order. 

The arrival time of orders will depend on your location and delivery method selected. Orders in Georgetown typically arrive within one business day and are free of charge. However, Standard delivery for deliveries on the East Coast or East bank typically arrive in 1-2 Days. Please read more about delivery times and processing cut off times in our Shipping Policy.

Currently we only ship/deliver to Guyana. More specifically we ship within Region 4, Guyana between Diamond on the East Bank and Beterverwagting on the East Coast. Please review our Shipping Policy for more details. 

Shipping costs depend on the area where the item is being delivered and how quickly you'd like to receive the item. We offer free next day delivery in Georgetown. Please review our Shipping Policy for more information on our rates and delivery zones. 

Unfortunately you cannot. However, we’ll provide updates at every stage of your order. First we'll send you a confirmation email proceeded by a phone call from one of our representatives. Once the order has left our facility you will receive an 'out for delivery' notice. Finally, once the item as been delivered, you will receive a confirmation of delivery email. 

After completing your checkout, you can opt to receive order updates by text (SMS) message as well by inputting your cell phone number.

You can also view the status of your order by checking the order status page available in any one of the emails we send you. 

Finally, please contact orders@playdategy.com for any assistance regarding your order. Please be sure to include your order number. 

Yes, at the bottom of the cart page you can leave a cart note with specific instructions required to receive your order. 

Most delivery addresses in Guyana do not have a postal code. That's okay, just fill out the tab with '000000' and continue your checkout.

That's fine and doable. All you have to do is select your product, proceed to checkout and enter the name, delivery address and correct telephone number of the recipient [this is different from your billing address]. We'll do the rest and let you know when the gift has been delivered!

**Please note that if you are based outside of Guyana, we can only accept credit/debit card payments. If you select another payment option [COD or Bank Transfer] your order will not be processed.

If you'd like to add a small gift tag [free], you can enter the information you'd like written on it in the 'Cart note' text box at the bottom left of your shopping cart.

For further information please contact sales@playdategy.com.

If our delivery provider has tried to make contact to deliver your package and is unable to get in touch, your order status will be changed to Attempted Delivery. What does this mean for you and your product? At the end of his/her route, he will make another attempt to get in touch. If this too fails, the items will be returned to our warehouse where new arrangements for delivery can be made with a customer service representative. If an arrangement is unable to be made within 72hrs, the order will be cancelled and the items restocked. If you have questions about this status on your order please contact shipping@playdatgy.com for more information. 

Yes, of course they can. Here's what you'd need to do: 

1. Shoot us a quick email orders@playdategy.com and let us know who is coming on your behalf. We want to make sure the right person gets your order!

2. Let them carry proof of payment/purchase (whichever is applicable) and a valid ID

You can pick up your order at:

Brazo's Gift Shop

8 Water and New Market St.,

Georgetown, 

Guyana

All you need to bring with you when collecting your order is proof of purchase (your order confirmation email will suffice - you can show the confirmation email from your phone as well; save paper - no need to print it!), proof of payment (if you have prepaid) and that's it!  

You can absolutely return your item to us, within 14 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached. Whilst we do not offer exchanges, you can either request a refund or store credit. Please contact refunds@playdategy.com to begin the return process.

Please contact our refunds and returns team via refunds@playdategy.com. Providing the return is within the 14-day period and meets our return criteria, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. Returns take 2-4 business days to process, but we will cover the cost of returning your item. Once the item has been assessed and approved we will process the refund or issue the store credit.